On one of my many visits to a local 7-11, I was craving a pizza with a side of few cold beers, but was promptly denied upon trying to redeem 2,000 points. The app specifically stated 2,662 points were available on my account, but when I went to redeem a whole pizza an error returned. Tried again and again, to no avail.
Screenshot directly from the 7-11 app:
Whole pizza selection:
The odd occurrence brought 1 more store attendant to the front to review the issue. It’s clear the situation would be resolved in the store, I did let them know I’m not upset about the situation, but will instead contact 7-Eleven directly if necessary. When I returned home, I logged into the desktop desktop/full web version of 7-11 rewards to find my account has 0 points. What?
So, I looked back through overlooked emails to discover… ah-ha! The points were expired as of December 11, but the app failed to see this, and so did I.
The bright side
- One did not act a fool over this issue as some customers do,
- I troubleshot my own issue,
- Touche, 7-Eleven.
Sharing my experience so it hopefully doesn’t happen to you. It’s best to review the full web version before the mobile app.